Refund policy

Return & Exchange Policy

Due to the made-to-order nature of our products, we do not accept returns or cancellations once production has begun.

Exchanges

We only offer exchanges for the following reasons:
✅ Wrong item received
✅ Defective or damaged items

To request an exchange:

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number and photos of the defective or wrong item.

  3. If approved, return the item in its original, unused condition.

Return shipping fees:

  • Customers are responsible for return shipping unless the item is defective or incorrect.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be exchanged, including:

  • Personalized or custom products (special orders, pre-order items)

  • Items that are hazardous, flammable, or unsafe

  • Sale items and gift cards

If you’re unsure about a specific item, feel free to contact us at manilalift@gmail.com.

Refunds

  • Once we’ve received and inspected the returned item, we will notify you if the exchange is approved.

  • If approved, we will process the replacement or refund within 10 business days.

  • Please note it may take additional time for your bank or credit card provider to post the refund.